Welcome to the Safe Harbor Consulting Business Continuity Blog.
I will utilize this blog to discuss, what I hope is, timely and relevant business continuity, disaster recovery, crisis management, emergency response … issues, problems and concerns.
The first thought that comes to mind as I struggle with the wording of my very first blog sentence is to figure out the right label for what it is we do. All of those terms that I used in the sentence above are thrown out by business continuity professionals sometimes as synonymous terms and sometimes as terms to differentiate between plans and programs with distinct and unique goals and objectives.
How the heck are we to expect executives and management to understand what it is we do when we can’t even agree amongst ourselves how to label these programs?
- What is the difference between Business Continuity Plans and Contingency Plans?
- What is the difference between Emergency Response Plans and Crisis Management Plans?
- What is the difference between Business Continuity and Disaster Recovery?
And on and on and on.
Now I know you all probably have definite answers to those questions – but, are your answers all the same? And, therein lies the problem.
I am not going to pretend to have the absolute answer to these questions, just merely wish to point out that this inconsistent use of terminology and jargon is an issue that all business continuity professionals must be aware of. I have often seen planning professionals and their business partners using the same terms but with very different assumptions about what those terms mean, resulting in huge disconnects between what the business community wanted and what the planning professional delivered.
I often spend a lot of time asking my clients to define what those terms mean to them so I can make sure we develop the right programs. I do not care that my clients conform to my language – just that I create and implement programs that succinctly meet their expectations.
Over time, I think these blogs will begin to define how I usually use these terms and I hope that I do not add to the confusion in the process.
I invite all of you to participate along with me in this forum by adding your comments and thoughts along with mine.
I am looking forward to the challenge and experience of keeping this blog active, relevant and full of timely information and in making it worth your while to come visit us on a routine basis.
Joe Flach, CEO, Safe Harbor Consulting